If you have made an error in your delivery address: e.g. missed a line or given the incorrect postcode, this can result in a delay of delivery or in some cases, no delivery. If our courier cannot deliver, your item will return to sender. This can take up to 30 days but is not guaranteed to come back to us.
Any delivery issues due to customer error are not the responsibility of Neat. We will do our best to assist you with any issue, but cannot be held accountable for delays or non-deliveries.
If you think you've made an error with your order, please contact us ASAP.