If you have a subscription with us, you have an account. If you're getting an error message, then you’re likely trying to log into the wrong store. We have a U.K. store (.com) and U.S. store (.co) and your account will be with one or the other, not both. Please also make sure you're using the email address you registered with. If you're still having problems, let us know as soon as possible and provide screenshots if you can to help us solve your problem faster.